LearnSupport provides technical support for a variety of online learning platforms. With the increasing popularity of online learning, they were struggling to keep up with the volume of support requests. They needed a solution that could help them manage their knowledge base more efficiently and provide faster, more accurate responses to their clients.
Deskhero provided the solution they were looking for. With its structured data lists, custom fields, and user groups, LearnSupport was able to organize their knowledge base more effectively. The kanban board feature allowed them to manage tickets effectively, ensuring that no request was overlooked.
The advanced AI capabilities of Deskhero were a game-changer for LearnSupport. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI was able to find relevant content and generate suggested replies. This significantly reduced the time spent on each ticket and improved the accuracy of their responses.
In addition, the AI-enhanced comprehensive search bar made it easy for their support staff to find the information they needed quickly. This not only improved their productivity but also enhanced the quality of their support.
Thanks to Deskhero, LearnSupport has been able to improve their service quality, reduce response times, and increase client satisfaction.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, which are more accurate as they are based on previously successful responses.
How does Deskhero help in managing a large knowledge base?
Deskhero provides features like structured data lists, custom fields, and user groups that allow for effective organization of the knowledge base. The AI-enhanced search bar also makes it easy to find relevant information quickly.
How does Deskhero improve response times?
Deskhero's AI capabilities reduce the time spent on each ticket by generating suggested replies. The kanban board feature also allows for effective ticket management, ensuring that requests are dealt with in a timely manner.
* This article provides an example of how a fictive company in the Education Support Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
