TutorAid provides a range of support services for tutors and educators, including technical support, resource provision, and advice on best practices. As their client base grew, they found it increasingly difficult to manage the volume of support requests they were receiving. They needed a solution that could help them manage these requests more efficiently.
Deskhero provided the solution they were looking for. With its structured data lists, custom fields, and user groups, TutorAid was able to organize their support processes more effectively. The kanban board feature allowed them to manage tickets effectively, ensuring that no request was overlooked.
Deskhero's advanced AI capabilities were a game-changer for TutorAid. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI was able to find relevant content and generate suggested replies. This significantly reduced the time spent on each ticket and improved the accuracy of their responses.
In addition, the AI-enhanced comprehensive search bar made it easy for their support staff to find the information they needed quickly. This not only improved their productivity but also enhanced the quality of their support.
Thanks to Deskhero, TutorAid has been able to improve their service quality, reduce response times, and increase client satisfaction.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, which are more accurate as they are based on previously successful responses.
How does Deskhero help in managing a large volume of support requests?
Deskhero provides features like structured data lists, custom fields, and user groups that allow for effective organization of support requests. The kanban board feature also allows for effective ticket management, ensuring that requests are dealt with in a timely manner.
How does Deskhero improve response times?
Deskhero's AI capabilities reduce the time spent on each ticket by generating suggested replies. The kanban board feature also allows for effective ticket management, ensuring that requests are dealt with in a timely manner.
* This article provides an example of how a fictive company in the Education Support Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
