EdTech Innovations uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles. This helps the support team to quickly identify common issues and provide relevant solutions. The AI also suggests replies based on the analysis, which significantly reduces the response time.
The company uses the custom fields feature to categorize tickets based on the type of issue, which allows the support team to prioritize and handle tickets more efficiently. The kanban board provides a visual representation of the ticket workflow, making it easier for the team to track the progress of each ticket.
EdTech Innovations also uses Deskhero's website scraping feature to gather information from various online sources. This data is then used to update the knowledge base and provide up-to-date information to the users.
The comprehensive search bar powered by AI enhances the search results by finding relevant content from the knowledge base, uploaded files, and scraped website data. This makes it easier for the users to find the information they need.
Finally, the company uses the REST API to integrate Deskhero with their existing systems. This ensures a seamless flow of data between different platforms, improving the overall efficiency of their customer support services.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new tickets. This significantly reduces the response time and improves the efficiency of customer support.
How does the website scraping feature work?
Deskhero's website scraping feature gathers information from various online sources. This data is then used to update the knowledge base and provide up-to-date information to the users.
What is the purpose of the REST API?
The REST API allows Deskhero to be integrated with existing systems. This ensures a seamless flow of data between different platforms, improving the overall efficiency of customer support services.
* This article provides an example of how a fictive company in the Activities of providing education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
