Virtual Classroom Inc. uses Deskhero's AI capabilities to analyze previous support tickets and knowledge base articles. This helps them identify common issues faced by users and provide relevant solutions quickly. The AI also suggests replies based on this analysis, reducing the time taken to respond to queries.
The company uses the custom fields feature to categorize tickets based on the type of issue, which allows the support team to prioritize and handle tickets more efficiently. The kanban board provides a visual representation of the ticket workflow, making it easier for the team to track the progress of each ticket.
The company also uses Deskhero's website scraping feature to gather information from various online educational resources. This data is used to update the knowledge base, providing users with the latest educational materials.
The comprehensive search bar, powered by AI, enhances the search results by finding relevant content from the knowledge base, uploaded files, and scraped website data. This makes it easier for users to find the information they need.
Finally, the company uses the REST API to integrate Deskhero with their existing systems. This ensures a seamless flow of data between different platforms, improving the overall efficiency of their customer support services.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI analyzes previous support tickets and knowledge base articles to suggest relevant replies to new queries. This significantly reduces the response time and improves the efficiency of customer support.
How does the website scraping feature work?
Deskhero's website scraping feature gathers information from various online educational resources. This data is used to update the knowledge base, providing users with the latest educational materials.
What is the purpose of the REST API?
The REST API allows Deskhero to be integrated with existing systems. This ensures a seamless flow of data between different platforms, improving the overall efficiency of customer support services.
* This article provides an example of how a fictive company in the Activities of providing education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
