CareerGuide Inc. provides guidance to students and professionals about career paths, courses, and universities. They receive a multitude of queries daily, which were previously managed manually. With Deskhero, CareerGuide Inc. has been able to optimize their helpdesk services.
Deskhero's AI capabilities utilize OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This has drastically reduced the response time and ensured that the responses are precise and relevant.
The AI also enhances search results, allowing CareerGuide Inc.'s helpdesk team to find relevant information quickly. This has boosted their productivity and enabled them to provide superior support to their clients.
Additionally, Deskhero's ability to generate knowledge base articles from various file formats and scrape data from websites has allowed CareerGuide Inc. to build a robust knowledge base. This has further empowered their helpdesk team and improved their service quality.
In summary, Deskhero's AI capabilities have significantly optimized CareerGuide Inc.'s helpdesk services, making them more efficient and client-centric.
How has Deskhero optimized CareerGuide Inc.'s helpdesk services?
Deskhero's AI capabilities have optimized CareerGuide Inc.'s helpdesk services by generating suggested replies using OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This has drastically reduced response time and ensured that the responses are precise and relevant.
How does Deskhero enhance search results?
Deskhero uses advanced AI to enhance search results. The AI uses OpenAI Embeddings from various resources to find relevant information quickly, boosting the productivity of CareerGuide Inc.'s helpdesk team.
How has Deskhero helped CareerGuide Inc. build their knowledge base?
Deskhero can generate knowledge base articles from various file formats and scrape data from websites. This has allowed CareerGuide Inc. to build a robust knowledge base, further empowering their helpdesk team and improving their service quality.
* This article provides an example of how a fictive company in the Educational Consultancy Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
