EduConsult receives numerous queries daily from students and parents regarding various educational programs, admission processes, and scholarship opportunities. Managing these tickets manually was time-consuming and inefficient. With Deskhero, EduConsult is able to streamline their ticket management process.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allows the AI to find relevant content and generate suggested replies, significantly reducing response time.
The AI also enhances search results, making it easier for EduConsult's customer support team to find relevant information quickly. This has not only improved their efficiency but also the quality of their responses.
Moreover, Deskhero's ability to generate knowledge base articles from various file formats and scrape data from websites has allowed EduConsult to build a comprehensive knowledge base. This has further empowered their customer support team and improved their service quality.
Overall, Deskhero's AI capabilities have transformed EduConsult's customer support process, making it more efficient and effective.
How has Deskhero improved EduConsult's ticket management process?
Deskhero's AI capabilities have streamlined EduConsult's ticket management process by generating suggested replies using OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This has significantly reduced response time and improved the quality of responses.
How does Deskhero enhance search results?
Deskhero uses advanced AI to enhance search results. The AI leverages OpenAI Embeddings from various resources to find relevant content quickly, making it easier for EduConsult's customer support team to find the information they need.
How has Deskhero helped EduConsult build their knowledge base?
Deskhero can generate knowledge base articles from various file formats and scrape data from websites. This has allowed EduConsult to build a comprehensive knowledge base, further empowering their customer support team and improving their service quality.
* This article provides an example of how a fictive company in the Educational Consultancy Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
