EduTech Solutions receives hundreds of support tickets daily from educators and students alike, seeking help with their platform. With Deskhero's ticket management feature, the company can easily categorize and prioritize these tickets. The AI capabilities of Deskhero further enhance this process by analyzing past tickets and suggesting relevant solutions, reducing the time spent on each ticket.
The custom fields feature allows EduTech Solutions to collect specific information from customers when they submit a ticket. This data is analyzed by Deskhero's AI to provide a more personalized response. The AI also uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies, significantly improving the efficiency of the support team.
Deskhero's knowledge base feature is a valuable resource for EduTech Solutions. The AI capabilities of Deskhero help in creating and updating the knowledge base articles by scraping data from the company's website and other resources. This ensures that the knowledge base is always up-to-date and provides accurate information to the customers.
EduTech Solutions also leverages Deskhero's REST API to integrate the platform with their existing systems. This allows them to have a unified view of their customer support operations and make data-driven decisions.
Overall, Deskhero's advanced AI capabilities have enabled EduTech Solutions to enhance their customer support services, improve their response time, and increase customer satisfaction.
How does Deskhero's AI help in managing support tickets?
Deskhero's AI analyzes past tickets and uses OpenAI Embeddings to suggest relevant solutions. This reduces the time spent on each ticket and improves the efficiency of the support team.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI scrapes data from the company's website and other resources to create and update knowledge base articles. This ensures that the knowledge base is always up-to-date and provides accurate information to the customers.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This enables a unified view of customer support operations and facilitates data-driven decision making.
* This article provides an example of how a fictive company in the Educational and Learning Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
