LearnMax Academy receives a multitude of support tickets daily from learners and tutors seeking assistance with their platform. Deskhero's ticket management feature allows the academy to efficiently categorize and prioritize these tickets. The AI capabilities of Deskhero further enhance this process by examining past tickets and suggesting pertinent solutions, reducing the time spent on each ticket.
The custom fields feature of Deskhero allows LearnMax Academy to gather specific information from users when they submit a ticket. This data is analyzed by Deskhero's AI to provide a more personalized response. The AI also uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies, significantly boosting the productivity of the support team.
Deskhero's knowledge base feature is an invaluable tool for LearnMax Academy. The AI capabilities of Deskhero assist in generating and updating the knowledge base articles by scraping data from the academy's website and other resources. This ensures that the knowledge base is always current and provides accurate information to the users.
LearnMax Academy also leverages Deskhero's REST API to integrate the platform with their existing systems. This allows them to have a comprehensive view of their customer support operations and make informed decisions.
Overall, Deskhero's advanced AI capabilities have empowered LearnMax Academy to enhance their customer support services, improve their response time, and increase user satisfaction.
How does Deskhero's AI assist in handling support tickets?
Deskhero's AI examines past tickets and uses OpenAI Embeddings to suggest pertinent solutions. This reduces the time spent on each ticket and boosts the productivity of the support team.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI scrapes data from the academy's website and other resources to generate and update knowledge base articles. This ensures that the knowledge base is always current and provides accurate information to the users.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This enables a comprehensive view of customer support operations and facilitates informed decision making.
* This article provides an example of how a fictive company in the Educational and Learning Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
