LearnMate Ltd. has a vast range of digital educational materials, and customers often have queries about these products. To address these queries effectively, they needed a robust knowledge base. With Deskhero, they were able to generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website.
The AI capabilities of Deskhero analyze these articles and other uploaded files like policies and manuals to generate suggested replies to customer queries. This has significantly improved the accuracy and speed of responses, leading to higher customer satisfaction.
The AI-enhanced search results have also improved the user experience for both the support team and customers. They can now find accurate information quickly, reducing the time taken to resolve a query.
Deskhero's custom fields feature has allowed LearnMate Ltd. to capture specific information about each query. This data is used by the AI to improve future responses, leading to continuous learning and improvement.
Finally, the REST API provided by Deskhero has enabled LearnMate Ltd. to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency.
How does Deskhero help in generating knowledge base articles?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your website. This helps in creating a comprehensive knowledge base to address customer queries.
How does the AI improve search results?
The AI enhances search results by analyzing the content of the knowledge base and other uploaded files. This provides quick and accurate information, improving the user experience.
How does the REST API improve operational efficiency?
The REST API allows Deskhero to be integrated with existing systems, ensuring seamless data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Educational Materials Suppliers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
