KnowledgeHub Co. receives numerous queries daily regarding their textbooks and e-books. Managing these queries manually was challenging and time-consuming. With Deskhero, they were able to automate ticket management. The AI analyzes each ticket, categorizes it, and assigns it to the relevant team, improving efficiency and response times.
The AI also uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. This has significantly improved the accuracy of responses and reduced the time taken to respond to a query.
The comprehensive search bar provided by Deskhero has also proved beneficial for KnowledgeHub Co. The AI-enhanced search results provide quick and accurate information, improving the user experience for both the support team and customers.
The custom fields feature allows KnowledgeHub Co. to capture specific information about each query, which is then used by the AI to improve future responses. This continuous learning and improvement have led to a significant increase in customer satisfaction rates.
Finally, the REST API provided by Deskhero has enabled KnowledgeHub Co. to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI analyzes each ticket, categorizes it based on its content, and assigns it to the relevant team. This automation reduces manual intervention and improves efficiency.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. This improves the accuracy and speed of responses.
How does the REST API improve operational efficiency?
The REST API allows Deskhero to be integrated with existing systems, ensuring seamless data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Educational Materials Suppliers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
