PastTech uses Deskhero's AI capabilities to manage their extensive knowledge base. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to enhance search results.
The kanban board feature is used by PastTech to manage the creation and updating of knowledge base articles. The board provides a visual representation of the workflow, making it easy to track progress and identify bottlenecks.
Deskhero's website scraping feature is used by PastTech to keep their knowledge base up-to-date. The platform automatically scrapes relevant websites for new information about historical sites and buildings, and updates the knowledge base accordingly.
Using the custom email domains feature, PastTech has set up a dedicated support email for each historical site they cover. This helps in categorizing tickets and ensures that queries are handled by team members with the relevant expertise.
Finally, the AI capabilities of Deskhero have helped PastTech to automate the process of generating knowledge base articles from Word, PowerPoint, and PDF files. This has saved the team considerable time and effort.
How does the AI enhance search results in the knowledge base?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then used to enhance the search results in the knowledge base.
How does Deskhero's website scraping feature work?
Deskhero automatically scrapes relevant websites for new information about historical sites and buildings, and updates the knowledge base accordingly.
How has Deskhero automated the process of generating knowledge base articles?
Deskhero's AI capabilities can generate knowledge base articles from Word, PowerPoint, and PDF files, saving the team considerable time and effort.
* This article provides an example of how a fictive company in the Educational programming related to historical sites and buildings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
