TimeTravel Tech uses Deskhero's advanced AI capabilities to manage the high volume of support tickets they receive. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This helps in reducing response times and improving customer satisfaction.
The user groups feature is used by TimeTravel Tech to assign tickets to the right team members based on their expertise. This ensures that queries are handled efficiently and accurately.
Deskhero's structured data lists feature is used by TimeTravel Tech to organize tickets based on various parameters such as the type of query, the historical site in question, and the urgency of the issue. This helps in prioritizing tickets and managing the workload effectively.
Using Deskhero's REST API, TimeTravel Tech has integrated the platform with their existing systems, allowing seamless exchange of data. This has improved the efficiency of their support process.
Finally, the AI capabilities of Deskhero have helped TimeTravel Tech to automate routine queries, freeing up their support team to handle more complex issues. This has improved customer satisfaction and reduced the workload of the support team.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that can be used to integrate the platform with existing systems, allowing seamless exchange of data.
How has Deskhero improved the efficiency of TimeTravel Tech's support process?
By automating routine queries and providing suggested replies for complex issues, Deskhero has reduced the workload of the support team and improved response times, leading to higher customer satisfaction.
* This article provides an example of how a fictive company in the Educational programming related to historical sites and buildings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
