EdResource Inc. leverages Deskhero's advanced AI capabilities to manage their extensive procurement requests. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, significantly reducing the time spent on each ticket.
The AI capabilities also enhance the search results, making it easier for the support team to find relevant information and resolve issues faster. This has led to an improved customer satisfaction rate and a reduction in the number of unresolved tickets.
Deskhero's AI also helps in managing the knowledge base. It can generate articles from Word, PowerPoint, PDF files, and even scrape data from websites. This has made it easier for EdResource Inc. to keep their knowledge base updated and relevant.
Using Deskhero's REST API, EdResource Inc. has been able to integrate the platform with their existing systems, further enhancing their efficiency. The custom fields and user groups features have also allowed them to tailor the platform to their specific needs.
Overall, Deskhero's advanced AI capabilities have helped EdResource Inc. streamline their procurement processes, improve their customer support, and maintain an up-to-date and relevant knowledge base.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This reduces the time spent on each ticket and improves the efficiency of the support team.
How does Deskhero's AI enhance the search results?
Deskhero's AI leverages the same OpenAI Embeddings to enhance the search results, making it easier for the support team to find relevant information and resolve issues faster.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from websites. This makes it easier to keep the knowledge base updated and relevant.
* This article provides an example of how a fictive company in the Educational Resource Procurement Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
