LearnSphere Solutions uses Deskhero's kanban board and ticket management features to organize and track their customer support requests. This has significantly improved their issue resolution process, leading to increased customer satisfaction.
The company also utilizes Deskhero's knowledge base and the ability to generate articles from Word, PowerPoint, PDF files to create a comprehensive repository of solutions. This not only helps their support team but also empowers their customers to find solutions to common issues on their own.
By leveraging Deskhero's advanced AI capabilities, LearnSphere Solutions is able to generate suggested replies based on previous tickets, knowledge base articles, and other resources. This not only speeds up their response time but also ensures consistent and accurate responses.
Moreover, the AI-powered comprehensive search bar enhances the search results by finding relevant content from the vast amount of data. This helps the support team to quickly find solutions to customer queries, thereby reducing the resolution time.
Lastly, LearnSphere Solutions uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless customer support experience.
How does Deskhero's AI capabilities speed up our response time?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other resources. This not only speeds up your response time but also ensures consistent and accurate responses. The AI-powered search bar also enhances search results, helping your support team to quickly find solutions to customer queries.
Can we use Deskhero to create a knowledge base for our customers?
Yes, Deskhero allows you to create a comprehensive knowledge base and even generate articles from Word, PowerPoint, PDF files. This not only helps your support team but also empowers your customers to find solutions to common issues on their own.
Can we track our customer support requests with Deskhero?
Yes, with Deskhero's kanban board and ticket management features, you can easily organize and track your customer support requests. This can significantly improve your issue resolution process and increase customer satisfaction.
* This article provides an example of how a fictive company in the Educational Software Development Companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
