KnowledgeNest Systems uses Deskhero's structured data lists and custom fields to categorize and manage their customer support tickets. This allows them to prioritize and handle issues more efficiently, reducing response times and improving customer satisfaction.
The company also leverages Deskhero's custom email domains and user groups to provide personalized support to different user segments. This has resulted in improved communication and increased customer engagement.
By utilizing Deskhero's advanced AI capabilities, KnowledgeNest Systems is able to generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This not only saves time for their support team but also ensures consistent and accurate responses.
Furthermore, the AI-powered comprehensive search bar enhances the search results by finding relevant content from the vast amount of data. This helps the support team to quickly find solutions to customer queries, thereby reducing the resolution time.
Finally, KnowledgeNest Systems uses Deskhero's REST API to integrate the platform with their existing systems, providing a seamless customer support experience.
How does Deskhero's AI capabilities improve the efficiency of our customer support?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other resources. This not only saves time for your support team but also ensures consistent and accurate responses. The AI-powered search bar also enhances search results, helping your team to quickly find solutions to customer queries.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, providing a seamless customer support experience.
Can we provide personalized support to different user segments with Deskhero?
Yes, with Deskhero's custom email domains and user groups, you can provide personalized support to different user segments, improving communication and increasing customer engagement.
* This article provides an example of how a fictive company in the Educational Software Development Companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
