EduTech Solutions, a leading provider of educational technology, was struggling with managing a high volume of customer support tickets. Their support team was overwhelmed, leading to long response times and decreased customer satisfaction.
They implemented Deskhero, leveraging its advanced AI capabilities to manage their support tickets more efficiently. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate suggested replies.
This significantly reduced the time spent by their support team on each ticket, as they could use the AI-generated suggestions as a starting point for their responses. This led to faster response times and improved customer satisfaction.
Additionally, Deskhero's comprehensive search bar, powered by the same AI technology, made it easy for the support team to find relevant information quickly. This further improved their efficiency and allowed them to handle more tickets in less time.
Finally, the REST API allowed EduTech Solutions to integrate Deskhero with their existing systems, further streamlining their processes and improving their overall efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search function?
Deskhero's AI uses the same technology that powers the suggested replies to enhance the search function. It uses OpenAI Embeddings to find relevant content based on the search query, making it easier for users to find the information they need.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This can help streamline processes and improve efficiency.
* This article provides an example of how a fictive company in the Educational Technology Solutions & Support Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
