LearnTech Services, a provider of support services for educational technology, had a vast knowledge base that was difficult to manage. The content was often outdated or irrelevant, leading to decreased customer satisfaction.
They implemented Deskhero, leveraging its AI capabilities to manage their knowledge base more effectively. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and update the knowledge base.
This ensured that the knowledge base was always up-to-date and relevant, improving the quality of support provided to customers. The AI also generated new knowledge base articles from Word, PowerPoint, and PDF files, further enhancing the content available to customers.
Deskhero's comprehensive search bar, powered by the AI, made it easy for customers to find the information they needed. This reduced the number of support tickets and improved customer satisfaction.
Finally, the REST API allowed LearnTech Services to integrate Deskhero with their existing systems, further streamlining their processes and improving their overall efficiency.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is used to update the knowledge base, ensuring it is always up-to-date and relevant.
How does Deskhero's AI generate new knowledge base articles?
Deskhero's AI can generate new knowledge base articles from Word, PowerPoint, and PDF files. This enhances the content available to customers and improves the quality of support.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This can help streamline processes and improve efficiency.
* This article provides an example of how a fictive company in the Educational Technology Solutions & Support Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
