ScoreMax receives hundreds of queries daily from students, teachers, and institutions regarding test schedules, results, and technical issues. Managing these tickets manually was proving to be time-consuming and inefficient. With Deskhero's ticket management feature, ScoreMax can now categorize and prioritize tickets, ensuring that urgent matters are attended to promptly.
Deskhero's AI capabilities allow ScoreMax to generate knowledge base articles from previously resolved tickets, uploaded files like policies, manuals, and presentations. This has significantly reduced the time spent on creating content for the knowledge base and improved the quality of the articles.
The AI-powered search bar in Deskhero has enhanced the customer experience at ScoreMax. It uses OpenAI embeddings from previous tickets and knowledge base articles to provide relevant search results. This has made it easier for customers to find the information they need without having to contact customer support.
Deskhero's AI also suggests replies to customer queries based on past tickets and knowledge base articles. This has not only improved the speed of response but also its accuracy, leading to increased customer satisfaction.
Finally, the REST API provided by Deskhero allows ScoreMax to integrate the platform with their existing systems seamlessly, ensuring a smooth transition and minimal disruption to their operations.
How does Deskhero's AI improve the speed and accuracy of responses?
Deskhero's AI uses OpenAI embeddings from past tickets and knowledge base articles to suggest replies to customer queries. This ensures that the responses are based on previously resolved issues and accurate information, improving both the speed and accuracy of responses.
How does Deskhero help in managing tickets?
Deskhero provides a ticket management feature that allows you to categorize and prioritize tickets. This ensures that urgent matters are attended to promptly, improving the efficiency of your customer support operations.
How does Deskhero's AI-powered search bar enhance the customer experience?
Deskhero's AI-powered search bar uses OpenAI embeddings from past tickets and knowledge base articles to provide relevant search results. This makes it easier for customers to find the information they need without having to contact customer support, enhancing their overall experience.
* This article provides an example of how a fictive company in the Educational Testing and Assessment Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
