PlayLearn Toys uses Deskhero's AI capabilities to provide quick and accurate responses to customer queries. The AI analyzes previous tickets, knowledge base articles, and uploaded files to suggest relevant responses, significantly reducing the response time and improving customer satisfaction.
The company also uses Deskhero's custom email domains feature to provide a personalized experience for their customers. This has helped them build a strong brand image and increase customer loyalty.
Deskhero's AI also enhances the search functionality on PlayLearn Toys' website. By leveraging OpenAI Embeddings from scraped website data, the AI provides more accurate search results, making it easier for customers to find the products they are looking for.
To keep their support agents updated with the latest product information, PlayLearn Toys uses Deskhero's knowledge base feature. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, creating a comprehensive knowledge base that can be easily accessed by support agents.
Finally, the REST API provided by Deskhero allows PlayLearn Toys to integrate their support system with their CRM platform, providing a unified view of the customer and enabling them to provide a more personalized service.
How does Deskhero's AI improve the response time to customer queries?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to suggest relevant responses to new queries. This significantly reduces the response time and improves customer satisfaction.
How does Deskhero's AI enhance the search functionality on the website?
By leveraging OpenAI Embeddings from scraped website data, Deskhero's AI provides more accurate search results, making it easier for customers to find the products they are looking for.
How does Deskhero's REST API benefit PlayLearn Toys?
The REST API provided by Deskhero allows PlayLearn Toys to integrate their support system with their CRM platform. This provides a unified view of the customer, enabling them to provide a more personalized service.
* This article provides an example of how a fictive company in the Educational Toys and Games Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
