SmartKids Store receives a high volume of support requests daily. They use Deskhero's ticket management system to handle these requests efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, reducing the workload of support agents and improving the quality of responses.
The company also uses Deskhero's user groups feature to categorize and assign tickets, ensuring that each request is handled by the right agent. This has led to a significant reduction in resolution times and an improvement in customer satisfaction.
Deskhero's AI also enhances the search functionality, making it easier for customers to find the information they need. By leveraging OpenAI Embeddings from uploaded files and scraped website data, the AI can provide more accurate search results.
To further improve their support process, SmartKids Store uses Deskhero's knowledge base feature. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, creating a comprehensive knowledge base that can be easily accessed by customers and support agents.
Finally, the REST API provided by Deskhero allows SmartKids Store to integrate their support system with their e-commerce platform, providing a seamless shopping and support experience for their customers.
How does Deskhero's AI improve the ticket management process at SmartKids Store?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new tickets. This reduces the workload of support agents and improves the quality of responses.
How does Deskhero's AI enhance the search functionality at SmartKids Store?
By leveraging OpenAI Embeddings from uploaded files and scraped website data, Deskhero's AI can provide more accurate search results, making it easier for customers to find the information they need.
How does the REST API provided by Deskhero benefit SmartKids Store?
The REST API provided by Deskhero allows SmartKids Store to integrate their support system with their e-commerce platform. This provides a seamless shopping and support experience for their customers.
* This article provides an example of how a fictive company in the Educational Toys and Games Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
