EduToy Planet receives numerous queries and support requests daily. They use Deskhero's ticket management system to efficiently handle these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing the time spent by support agents on each ticket.
The company also uses Deskhero's custom fields and user groups features to categorize and assign tickets, ensuring that each query is handled by the most suitable agent. This has led to an improvement in the quality of support provided and a reduction in resolution times.
Deskhero's AI also enhances the search functionality, making it easier for both customers and support agents to find relevant information. By leveraging OpenAI Embeddings from uploaded files like policies, manuals, and presentations, the AI can provide more accurate search results.
To further improve their support process, EduToy Planet uses Deskhero's knowledge base feature. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, creating a comprehensive knowledge base that can be easily accessed by customers and support agents.
Finally, the REST API provided by Deskhero allows EduToy Planet to integrate their support system with other platforms, providing a seamless experience for both customers and agents.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new tickets. This reduces the time spent by support agents on each ticket and improves the quality of responses.
How does Deskhero's AI enhance the search functionality?
By leveraging OpenAI Embeddings from uploaded files like policies, manuals, and presentations, Deskhero's AI can provide more accurate search results.
How can Deskhero's knowledge base feature be used to improve customer support?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. These articles can be easily accessed by customers and support agents, providing a quick reference for common queries and issues.
* This article provides an example of how a fictive company in the Educational Toys and Games Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
