EduTrain receives thousands of queries daily from students regarding course content, technical issues, and certification processes. They use Deskhero's ticket management system to organize these queries effectively. The AI capabilities of Deskhero analyze the content of the tickets, using OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files like course manuals.
Deskhero's AI then uses this information to generate suggested replies, significantly reducing the time taken to respond to tickets. This has not only improved EduTrain's response time but also enhanced the quality of their responses, leading to increased customer satisfaction.
EduTrain also uses Deskhero's AI to enhance their search results. When a student searches for a query on their helpdesk, the AI analyzes the query and provides the most relevant results from their knowledge base, previous tickets, and uploaded files. This has reduced the number of tickets generated, as students can find answers to their queries instantly.
Furthermore, EduTrain has utilized Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scans their website for any new information or updates and automatically adds it to their knowledge base.
Overall, Deskhero's advanced AI capabilities have enabled EduTrain to streamline their customer support process, improve their response time, and enhance their customer service quality.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets and find relevant content from previous tickets, knowledge base articles, and uploaded files. It then uses this information to generate suggested replies.
How does Deskhero's AI enhance search results?
When a query is entered in the search bar, Deskhero's AI analyzes the query and provides the most relevant results from the knowledge base, previous tickets, and uploaded files.
How does Deskhero's website scraping feature work?
Deskhero's AI scans the website for any new information or updates and automatically adds it to the knowledge base.
* This article provides an example of how a fictive company in the Educational & Vocational Training Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
