SkillPath offers a wide range of training programs to businesses worldwide. They receive numerous queries from clients regarding program details, scheduling, and technical issues. SkillPath uses Deskhero's ticket management system to handle these queries efficiently. The AI capabilities of Deskhero analyze the content of the tickets and find relevant content from previous tickets, knowledge base articles, and uploaded files like program brochures and schedules.
Deskhero's AI then uses this information to generate suggested replies, significantly reducing the time taken to respond to tickets. This has not only improved SkillPath's response time but also ensured that their responses are accurate and relevant, leading to increased client satisfaction.
SkillPath also uses Deskhero's AI to enhance their search results. When a client searches for a query on their helpdesk, the AI analyzes the query and provides the most relevant results from their knowledge base, previous tickets, and uploaded files. This has reduced the number of tickets generated, as clients can find answers to their queries instantly.
Furthermore, SkillPath has utilized Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scans their website for any new information or updates and automatically adds it to their knowledge base.
Overall, Deskhero's advanced AI capabilities have enabled SkillPath to enhance their user experience, improve their response time, and increase client satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets and find relevant content from previous tickets, knowledge base articles, and uploaded files. It then uses this information to generate suggested replies.
How does Deskhero's AI enhance search results?
When a query is entered in the search bar, Deskhero's AI analyzes the query and provides the most relevant results from the knowledge base, previous tickets, and uploaded files.
How does Deskhero's website scraping feature work?
Deskhero's AI scans the website for any new information or updates and automatically adds it to the knowledge base.
* This article provides an example of how a fictive company in the Educational & Vocational Training Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
