SilverCare initially struggled with managing the high volume of customer queries and requests. However, with Deskhero's ticket management and kanban board features, they were able to effectively organize and prioritize their tasks. The custom fields and structured data lists further allowed them to categorize and track each request accurately.
The AI capabilities of Deskhero have been particularly beneficial for SilverCare. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero was able to find relevant content and generate suggested replies. This significantly reduced the time spent on each ticket and increased the productivity of the customer support team.
Deskhero's AI also enhanced the search results, making it easier for the team to find relevant information quickly. The knowledge base feature was instrumental in creating a repository of common queries and solutions, which further expedited the resolution process.
Additionally, the custom email domains and user groups features helped SilverCare in maintaining a professional image and ensuring that the right teams were handling the appropriate queries. The comprehensive search bar and REST API further improved the usability and integration capabilities of the platform.
Overall, Deskhero has transformed SilverCare's customer support operations, making them more efficient and effective. The advanced AI capabilities have not only improved the speed and quality of their service but also provided valuable insights for future improvements.
How does Deskhero's AI improve the efficiency of SilverCare's operations?
Deskhero's AI leverages OpenAI Embeddings from various sources to find relevant content and generate suggested replies, reducing the time spent on each ticket. It also enhances the search results, making it easier to find relevant information quickly.
How does Deskhero help in organizing and prioritizing tasks?
Deskhero's ticket management and kanban board features allow for effective organization and prioritization of tasks. The custom fields and structured data lists further aid in categorizing and tracking each request accurately.
How does Deskhero maintain a professional image for SilverCare?
Deskhero's custom email domains and user groups features help in maintaining a professional image. It ensures that the right teams are handling the appropriate queries, thereby enhancing the professionalism of the service.
* This article provides an example of how a fictive company in the Elderly care activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
