ElderlyCompanion faced challenges in managing their growing customer queries and service requests. With Deskhero's structured data lists and custom fields, they were able to effectively categorize and track each request, improving their response time and accuracy.
The AI capabilities of Deskhero have been a game-changer for ElderlyCompanion. The platform uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This information is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time spent on each ticket and improving the quality of responses.
Deskhero's AI also enhances the search results, making it easier for the helpdesk team to find relevant information quickly. The knowledge base feature, powered by AI, creates a repository of common queries and solutions, which further speeds up the resolution process.
The custom email domains and user groups features have helped ElderlyCompanion maintain a professional image while ensuring that the right teams are handling the appropriate queries. The comprehensive search bar and REST API have improved the usability and integration capabilities of the platform, making it a one-stop solution for all their helpdesk needs.
Overall, Deskhero has revolutionized ElderlyCompanion's helpdesk services, making them more efficient, effective, and customer-centric. The advanced AI capabilities have not only improved the speed and quality of their service but also provided valuable insights for future service enhancements.
How does Deskhero's AI improve the efficiency of ElderlyCompanion's helpdesk services?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content and generate suggested replies, reducing the time spent on each ticket. It also enhances the search results, making it easier to find relevant information quickly.
How does Deskhero help in categorizing and tracking requests?
Deskhero's structured data lists and custom fields allow for effective categorization and tracking of each request. This improves the response time and accuracy of the helpdesk services.
How does Deskhero maintain a professional image for ElderlyCompanion?
Deskhero's custom email domains and user groups features help in maintaining a professional image. It ensures that the right teams are handling the appropriate queries, thereby enhancing the professionalism of the service.
* This article provides an example of how a fictive company in the Elderly care activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
