Sunset Haven, a renowned elderly residential care facility, was struggling with maintaining an up-to-date and comprehensive knowledge base. They needed a solution that could automate the process and ensure the accuracy of the information.
With Deskhero, Sunset Haven was able to leverage the platform's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This not only saved time but also ensured that the information in the knowledge base was accurate and up-to-date.
The AI also used OpenAI Embeddings to scrape data from Sunset Haven's website and other uploaded files. This information was then used to enhance the knowledge base and improve the search results.
Deskhero's comprehensive search bar made it easy for staff to find the information they needed quickly and efficiently. This led to faster resolution of support tickets and improved customer service.
Overall, Deskhero's AI capabilities have significantly enhanced Sunset Haven's knowledge base, leading to improved efficiency and customer service.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. It also uses OpenAI Embeddings to scrape data from the company's website and other uploaded files, which is then used to enhance the knowledge base.
How does Deskhero improve search results?
Deskhero's AI uses OpenAI Embeddings to scrape data from the company's website and other uploaded files. This information is then used to enhance search results.
How does Deskhero improve the efficiency of customer service?
Deskhero's comprehensive search bar makes it easy for staff to find the information they need quickly and efficiently. This leads to faster resolution of support tickets and improved customer service.
* This article provides an example of how a fictive company in the Elderly residential care activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
