Golden Years Residences, a leading provider of residential care for the elderly, was facing challenges in managing the numerous support requests from residents, their families, and staff. They needed a solution that could efficiently handle these requests while providing high-quality service.
With Deskhero, Golden Years Residences was able to leverage the platform's AI capabilities to manage tickets more effectively. The AI analyzed previous tickets and knowledge base articles to suggest relevant responses, reducing the time taken to resolve issues.
Additionally, the AI used OpenAI Embeddings to scrape data from the company's website and uploaded files like policies and manuals. This information was then used to enhance search results, making it easier for staff to find the information they needed.
The custom fields and structured data lists provided by Deskhero allowed Golden Years Residences to categorize and prioritize tickets based on their urgency and importance. This ensured that critical issues were addressed promptly.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of Golden Years Residences' customer support and helpdesk services, leading to better care for their residents.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses, reducing the time taken to resolve issues.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to scrape data from the company's website and uploaded files like policies and manuals. This information is then used to enhance search results.
How does Deskhero help in prioritizing tickets?
Deskhero provides custom fields and structured data lists that allow companies to categorize and prioritize tickets based on their urgency and importance.
* This article provides an example of how a fictive company in the Elderly residential care activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
