ElectroHub Appliances uses Deskhero's structured data lists and custom email domains to manage their large volume of customer queries. The advanced AI capabilities of Deskhero analyze the content of these queries and suggest relevant responses, significantly reducing the time taken to resolve each query.
The company also uses Deskhero's user groups feature to segment their customer base. This allows them to provide personalized support to each segment, improving customer satisfaction and loyalty.
ElectroHub Appliances benefits greatly from Deskhero's knowledge base feature. The AI capabilities of Deskhero generate articles from uploaded files like policies, manuals, and presentations, creating a comprehensive resource for customers. This has reduced the number of repeat queries and increased the efficiency of their helpdesk services.
Deskhero's website scraping feature is another tool that ElectroHub Appliances uses to keep their knowledge base up-to-date. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base accordingly, ensuring that the most accurate and relevant information is always available to customers.
Finally, ElectroHub Appliances uses Deskhero's comprehensive search bar and REST API to integrate their helpdesk services with other platforms. This has improved the overall efficiency of their operations and allowed them to provide a seamless support experience to their customers.
How does Deskhero's AI capabilities improve the efficiency of helpdesk services?
Deskhero's AI analyzes the content of customer queries and suggests relevant responses. This reduces the time taken to resolve each query, improving the efficiency of helpdesk services.
How does Deskhero's knowledge base feature benefit ElectroHub Appliances?
Deskhero's AI generates knowledge base articles from uploaded files like policies, manuals, and presentations. This creates a comprehensive resource for customers, reducing the number of repeat queries and increasing the efficiency of helpdesk services.
How does Deskhero's website scraping feature work?
Deskhero's AI analyzes the data scraped from websites and updates the knowledge base accordingly. This ensures that the most accurate and relevant information is always available in the knowledge base.
* This article provides an example of how a fictive company in the Electrical Appliances industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
