PowerGrid Innovations deals with a wide range of customer queries, from technical troubleshooting to product usage instructions. They use Deskhero's structured data lists and custom fields to organize these queries, making it easier for the helpdesk team to manage them.
The company leverages Deskhero's advanced AI capabilities to automatically generate suggested replies for common queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like manuals and scraped website data to find relevant content. This not only accelerates the response time but also ensures accurate and consistent information is provided to the customers.
PowerGrid Innovations also uses Deskhero's AI-enhanced search function to quickly find solutions to complex issues. The search function uses OpenAI Embeddings to provide relevant content from various resources, aiding the helpdesk team in resolving issues faster.
By utilizing Deskhero's kanban board, the company can visualize the status of different tickets, making it easier to track progress and identify bottlenecks. The AI capabilities of Deskhero also help in predicting ticket trends, enabling proactive problem-solving.
Overall, Deskhero's AI capabilities have greatly improved PowerGrid Innovations' helpdesk efficiency, reduced response times, and increased customer satisfaction.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from various resources to generate suggested replies for common queries. This helps in managing queries more efficiently and reducing response times.
How does the AI-enhanced search function assist the helpdesk team?
The AI-enhanced search function uses OpenAI Embeddings to find relevant content from various resources. This helps the helpdesk team in quickly finding solutions to complex issues.
How does the kanban board feature benefit the company?
The kanban board provides a visual representation of the status of different tickets. This makes it easier to track progress and identify bottlenecks. The AI capabilities of Deskhero also help in predicting ticket trends, enabling proactive problem-solving.
* This article provides an example of how a fictive company in the Electrical/Electronics Technology industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
