ElectroTech Solutions receives a high volume of customer support queries daily, ranging from technical issues to product inquiries. The company uses Deskhero's ticket management system to efficiently sort and handle these queries. The AI capability of Deskhero helps in categorizing the tickets based on their content, allowing the support team to prioritize and address them effectively.
With Deskhero's advanced AI capabilities, ElectroTech Solutions can automatically generate suggested replies for common queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This not only speeds up the response time but also ensures consistent and accurate information is provided to the customers.
The company also utilizes Deskhero's comprehensive search bar powered by AI to quickly find solutions to complex problems. The AI-enhanced search results provide the support team with relevant knowledge base articles and previous tickets that can help resolve the issue at hand.
ElectroTech Solutions has also benefited from Deskhero's custom email domains and user groups features. The custom email domains lend a professional image to the company's communication, while the user groups allow for efficient collaboration among the support team.
Overall, Deskhero's AI capabilities have significantly improved ElectroTech Solutions' customer support efficiency, reduced response times, and enhanced customer satisfaction.
How does Deskhero's AI help in handling customer support queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to categorize tickets and suggest replies. This helps in efficient handling of queries and faster response times.
How does the AI-enhanced search function work?
The AI-enhanced search function uses OpenAI Embeddings to find relevant content from various resources like previous tickets and knowledge base articles. This helps in quickly finding solutions to complex problems.
What are the benefits of Deskhero's custom email domains and user groups features?
Custom email domains give a professional image to the company's communication. User groups allow for efficient collaboration among the support team, enabling them to handle queries more effectively.
* This article provides an example of how a fictive company in the Electrical/Electronics Technology industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
