PowerGrid Solutions handles a high volume of customer queries daily. The company needed a solution that could streamline the process and ensure quick and accurate responses. Deskhero's advanced AI capabilities provided the perfect solution.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant replies. This feature has significantly reduced the time taken to respond to customer queries, thereby increasing customer satisfaction.
Additionally, the AI-enhanced search bar helps PowerGrid's support team find relevant information quickly. Whether it's a past ticket, a knowledge base article, or a specific section in the uploaded manuals, the search provides precise results in seconds.
The AI capabilities of Deskhero also help in creating a robust knowledge base. The platform can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always updated with the latest information.
Lastly, Deskhero's custom fields and user groups features allow PowerGrid to categorize tickets and assign them to the right teams. This, along with the Kanban board, provides a clear overview of the ticket status, helping PowerGrid manage their workflow more effectively.
How does Deskhero's AI improve the response time to customer queries?
Deskhero's AI uses OpenAI Embeddings from various resources to suggest relevant replies to customer queries. This significantly reduces the time taken to respond to queries, thereby improving customer satisfaction.
How does the AI-enhanced search help the support team?
The AI-enhanced search helps the support team find relevant information quickly. Whether it's a past ticket, a knowledge base article, or a specific section in the uploaded manuals, the search provides precise results in seconds.
How does Deskhero's AI help in updating the knowledge base?
Deskhero's AI can generate knowledge base articles from various resources, including Word, PowerPoint, PDF files, and even the company's website. This ensures that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Electrical Installation Activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
