ElectroMeter Inc. has a vast customer base, which often leads to a high volume of support tickets. The company uses Deskhero's ticket management feature to efficiently handle this load. The AI capabilities of Deskhero analyze previous tickets using OpenAI Embeddings, enabling the system to suggest relevant replies, thereby reducing response times.
The company also leverages the knowledge base feature of Deskhero. The AI capabilities of the platform generate articles from various sources like word, powerpoint, pdf files, and even scraped website data. This feature has helped ElectroMeter Inc. to build a comprehensive knowledge base that aids in resolving customer queries faster.
ElectroMeter Inc. uses the custom fields feature to categorize tickets based on the type of electrical meter or the nature of the issue. This structured data list helps in prioritizing tickets and assigning them to the right teams. The AI capabilities further enhance this process by suggesting the most relevant team based on the analysis of previous tickets.
The advanced search bar powered by AI has made it easier for the support team to find relevant information quickly. The AI uses OpenAI Embeddings from various sources to enhance search results, making the process more efficient.
Overall, Deskhero has transformed the customer support process at ElectroMeter Inc. The platform's advanced AI capabilities have not only improved the efficiency of the support team but also enhanced the customer experience.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes previous tickets using OpenAI Embeddings to suggest relevant replies to new tickets, thereby reducing the time taken to respond to customer queries.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results.
How does Deskhero help in categorizing and prioritizing tickets?
Deskhero allows you to create custom fields for categorizing tickets. The AI capabilities of the platform can suggest the most relevant team based on the analysis of previous tickets, helping in prioritizing and assigning tickets.
* This article provides an example of how a fictive company in the Electrical Metering Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
