PowerGrid Solutions handles a large number of customer queries daily. To manage this effectively, the company uses Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and suggest relevant replies, reducing the time taken to resolve customer issues.
The company leverages the knowledge base feature of Deskhero to provide quick solutions to common issues. The AI capabilities of Deskhero generate articles from different sources like word, powerpoint, pdf files, and scraped website data. This has helped PowerGrid Solutions to build an extensive knowledge base that aids in resolving customer queries promptly.
PowerGrid Solutions uses the custom fields feature to categorize tickets based on the type of electrical meter or the nature of the issue. This structured data list helps in prioritizing tickets and assigning them to the right teams. The AI capabilities further enhance this process by suggesting the most relevant team based on the analysis of previous tickets.
The AI-powered advanced search bar has made it easier for the helpdesk team to find relevant information quickly. The AI uses OpenAI Embeddings from various sources to enhance search results, making the process more efficient.
Overall, Deskhero has revolutionized the helpdesk process at PowerGrid Solutions. The platform's advanced AI capabilities have not only improved the efficiency of the helpdesk team but also enhanced the customer experience.
How does Deskhero's AI capabilities improve resolution times?
Deskhero's AI analyzes previous tickets using OpenAI Embeddings to suggest relevant replies to new tickets, thereby reducing the time taken to resolve customer issues.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results.
How does Deskhero help in categorizing and prioritizing tickets?
Deskhero allows you to create custom fields for categorizing tickets. The AI capabilities of the platform can suggest the most relevant team based on the analysis of previous tickets, helping in prioritizing and assigning tickets.
* This article provides an example of how a fictive company in the Electrical Metering Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
