VoltGrid Innovations receives numerous customer queries every day. To manage these effectively, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies.
The AI-powered suggested replies have drastically improved the speed and quality of VoltGrid's customer support responses. By leveraging past tickets and knowledge base articles, the AI ensures that responses are consistent and accurate, leading to improved customer satisfaction.
Deskhero's AI also enhances the platform's search functionality. When a customer support representative searches for information, the AI uses OpenAI embeddings to provide the most relevant results. This feature has significantly improved the efficiency of VoltGrid's customer support team.
VoltGrid also utilizes Deskhero's REST API to integrate the platform with their existing systems. This integration allows for automation of various processes, including ticket creation and management, further improving the efficiency of their customer support operations.
Overall, Deskhero's advanced AI capabilities have revolutionized VoltGrid's customer support services, resulting in faster response times, improved customer satisfaction, and more efficient operations.
How does Deskhero's AI improve the speed of customer support responses?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. These suggestions are based on past responses and information, ensuring that responses can be drafted quickly and accurately.
How does Deskhero's AI enhance the platform's search functionality?
When a search is made within the platform, Deskhero's AI uses OpenAI embeddings to provide the most relevant results. This ensures that customer support representatives can quickly and accurately find the information they need to resolve customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems. This allows for automation of various processes such as ticket creation and management.
* This article provides an example of how a fictive company in the Electrical Metering Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
