ElectroFlow Solutions receives a high volume of customer queries daily, ranging from product usage instructions to troubleshooting technical issues. The company uses Deskhero's advanced AI capabilities to manage these tickets effectively. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content, which is then used to generate suggested replies.
With Deskhero's AI, ElectroFlow has significantly reduced the time taken to resolve customer queries. The AI's ability to generate suggested replies based on previous tickets and knowledge base articles has not only improved response times but also ensured consistency in the quality of responses provided to customers.
Deskhero's AI also enhances the search results within the platform. When a customer support representative searches for a specific issue, the AI uses the OpenAI embeddings to provide the most relevant results. This feature has improved the efficiency of the customer support team by providing them with the right information at the right time.
ElectroFlow also uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows the company to automate the process of ticket creation and management, further enhancing the efficiency of their customer support operations.
Overall, Deskhero's advanced AI capabilities have transformed ElectroFlow's customer support services, improving efficiency, response times, and customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries. This reduces the time taken to draft responses, thereby improving response times.
How does Deskhero's AI enhance search results?
When a search is made within the platform, Deskhero's AI uses OpenAI embeddings to provide the most relevant results. This ensures that customer support representatives can quickly find the information they need to resolve customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems. This allows for automation of various processes such as ticket creation and management.
* This article provides an example of how a fictive company in the Electrical Metering Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
