ElectroFix receives a high volume of customer queries and support tickets daily. By implementing Deskhero, they were able to automate the ticket management process. The AI capabilities of Deskhero analyze the content of incoming tickets, categorize them based on urgency and topic, and assign them to the appropriate support team or individual.
Deskhero's AI also enhances the search functionality for ElectroFix's support staff. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content quickly. This feature significantly reduces the time spent by support staff in searching for information and increases their productivity.
Moreover, Deskhero's AI generates suggested replies for customer queries. These suggestions are based on the analysis of previous similar tickets and knowledge base articles. This feature not only speeds up the response time but also ensures consistent and accurate information is provided to the customers.
ElectroFix also utilizes Deskhero's knowledge base feature, which is enriched by the AI's ability to generate articles from various file types and scraped website data. This comprehensive knowledge base serves as a self-service portal for customers, reducing the load on the support staff.
Overall, Deskhero's AI capabilities have enabled ElectroFix to provide efficient and effective customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI categorize and assign tickets?
Deskhero's AI analyzes the content of incoming tickets, categorizes them based on urgency and topic, and assigns them to the appropriate support team or individual.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content quickly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies based on the analysis of previous similar tickets and knowledge base articles.
* This article provides an example of how a fictive company in the Electrical Motor Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
