JetStream Services deals with a high volume of customer queries daily regarding aircraft electrical system repairs. Using Deskhero's ticket management feature, these queries are efficiently categorized and prioritized. Deskhero's AI capabilities analyze each ticket and suggest relevant responses based on previous tickets and knowledge base articles, aiding the support team in providing quick and precise responses.
The AI also leverages OpenAI Embeddings from uploaded files like policies, manuals, and presentations. This feature empowers the support team to easily locate relevant information from these documents when responding to customer queries. This substantially reduces the time spent searching for information and enhances the efficiency of the support team.
JetStream Services utilizes Deskhero's website scraping feature to keep their knowledge base current with the latest information from manufacturers' websites. The AI analyzes this data and updates the knowledge base, ensuring that the support team always has access to the most recent information.
The comprehensive search bar powered by AI allows the support team to swiftly find relevant information from the knowledge base, previous tickets, and uploaded files. The AI enhances the search results by prioritizing the most relevant content, simplifying the process for the team to find the information they need.
Lastly, the REST API provided by Deskhero allows JetStream Services to integrate their existing systems with the platform. This seamless integration centralizes all customer support processes, further enhancing the efficiency of the support team.
How does Deskhero's AI assist in managing customer queries?
Deskhero's AI analyzes each customer query and suggests relevant responses based on previous tickets and knowledge base articles. This aids the support team in providing quick and precise responses.
How does the AI utilize OpenAI Embeddings from uploaded files?
The AI leverages OpenAI Embeddings from uploaded files like policies, manuals, and presentations to suggest relevant content when responding to customer queries. This substantially reduces the time spent searching for information.
How does the website scraping feature work?
Deskhero's website scraping feature collects the latest information from manufacturers' websites. The AI analyzes this data and updates the knowledge base accordingly, ensuring that the support team always has the most recent information.
* This article provides an example of how a fictive company in the Electrical System Repairs for Aircrafts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
