Voltex Energy receives a multitude of customer queries every day regarding their electricity generation methods, safety protocols, and other related subjects. They use Deskhero's ticket management system to effectively organize these queries. Deskhero's AI capabilities help in suggesting replies to these tickets by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files such as policies, manuals, and presentations.
The AI also enhances search results, making it easier for the support team to find relevant information quickly. This has significantly reduced the time taken to respond to customer queries, thereby improving customer satisfaction.
Voltex Energy also uses Deskhero's knowledge base feature to create a comprehensive database of information related to their services. The AI capabilities of Deskhero generate articles for this knowledge base from Word, PowerPoint, and PDF files, saving the company significant time and resources.
Deskhero's website scraping feature is another tool that Voltex Energy finds invaluable. The AI uses this feature to scrape relevant data from websites, which is then used to improve the quality of the suggested replies and search results.
Overall, the advanced AI capabilities of Deskhero have streamlined Voltex Energy's customer support process, making it more efficient and effective.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI suggests replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations.
How does Deskhero's AI enhance search results?
The AI enhances search results by using OpenAI Embeddings from various sources to find the most relevant content.
How does Deskhero's AI use the website scraping feature?
The AI uses the website scraping feature to gather relevant data from websites, which is then used to improve the quality of the suggested replies and search results.
* This article provides an example of how a fictive company in the Electricity Generation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
