PowerGrid Solutions deals with a wide range of technical and non-technical queries from customers and partners every day. They use Deskhero's ticket management system to handle these queries efficiently. The advanced AI capabilities of Deskhero assist in providing suggested replies to these tickets, drawing from OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files.
The AI also improves search results, enabling the helpdesk team to find relevant information faster. This has led to quicker response times and improved customer satisfaction.
PowerGrid Solutions also leverages Deskhero's knowledge base feature to build an extensive database of information about their services and processes. The AI capabilities of Deskhero auto-generate articles for this knowledge base from Word, PowerPoint, and PDF files, saving the company considerable time and effort.
Furthermore, Deskhero's website scraping feature is used by the AI to extract pertinent data from websites. This data is then used to enhance the quality of the suggested replies and search results.
In conclusion, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of PowerGrid Solutions' helpdesk services.
How does Deskhero's AI assist in managing tickets?
Deskhero's AI assists in managing tickets by providing suggested replies, which are generated by leveraging OpenAI Embeddings from various sources.
How does Deskhero's AI improve the knowledge base?
The AI improves the knowledge base by auto-generating articles from Word, PowerPoint, and PDF files.
How does Deskhero's AI use data from website scraping?
The AI uses data from website scraping to enhance the quality of the suggested replies and search results.
* This article provides an example of how a fictive company in the Electricity Generation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
