TechDismantle deals with a wide array of customer queries daily, from simple questions about their services to complex inquiries about the dismantling process. By using Deskhero's AI capabilities, they are able to efficiently handle these queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals.
Deskhero's AI capabilities also enable TechDismantle to generate suggested replies to customer queries. This not only accelerates the response time but also ensures that the information provided to the customers is consistent and accurate.
Using Deskhero's website scraping feature, TechDismantle can maintain an up-to-date knowledge base with the latest information from relevant websites. This improves the search results and provides customers with the most recent information.
Deskhero's REST API allows TechDismantle to integrate their existing systems with the platform, ensuring a seamless experience for both their support team and customers. This integration also allows them to harness the power of AI across all their helpdesk channels.
In conclusion, Deskhero's advanced AI capabilities have allowed TechDismantle to enhance their helpdesk services, reduce response times, and provide accurate and consistent information to their customers.
How does Deskhero's AI capabilities help TechDismantle handle customer queries?
Deskhero's AI capabilities help TechDismantle handle customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This allows them to find relevant content and generate suggested replies to customer queries.
How does Deskhero's website scraping feature benefit TechDismantle?
Deskhero's website scraping feature allows TechDismantle to maintain an up-to-date knowledge base with the latest information from relevant websites. This improves the search results and provides customers with the most recent information.
How does Deskhero's REST API benefit TechDismantle?
Deskhero's REST API allows TechDismantle to integrate their existing systems with the platform, ensuring a seamless experience for both their support team and customers. This integration also allows them to harness the power of AI across all their helpdesk channels.
* This article provides an example of how a fictive company in the Electronic Component Dismantling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
