TechRescue deals with a wide range of customer queries every day. To manage this effectively, they utilize Deskhero's AI capabilities to generate suggested replies based on previous tickets and knowledge base articles. This has significantly reduced their response times, leading to higher customer satisfaction rates.
The AI also improves the functionality of the knowledge base by enhancing search results. It uses OpenAI Embeddings to find the most relevant content from various sources, including uploaded files and scraped website data. This has made information retrieval quicker and more accurate, reducing the need for customer support intervention.
TechRescue also uses Deskhero's AI to manage their ticketing system. The AI categorizes and prioritizes tickets based on their content, ensuring that critical issues are addressed promptly. This has improved the productivity of their support team and the overall efficiency of their operations.
Additionally, TechRescue leverages Deskhero's REST API to integrate their existing systems with the platform. This allows them to automate various tasks, such as creating tickets from emails and updating the knowledge base from their internal documentation.
In summary, Deskhero's advanced AI capabilities have enabled TechRescue to provide faster and more precise support to their customers, while also making their support team more efficient.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to generate suggested replies. These suggestions are then sent through OpenAI's ChatGPT to ensure they are coherent and appropriate.
How does Deskhero's AI enhance search results?
When a search is performed, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from various sources. This includes previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does TechRescue use Deskhero's REST API?
TechRescue uses Deskhero's REST API to integrate their existing systems with the platform. This allows them to automate various tasks, such as creating tickets from emails or updating the knowledge base from their internal documentation.
* This article provides an example of how a fictive company in the Electronics Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
