ElectroFix receives hundreds of customer queries daily, ranging from repair status inquiries to technical questions about their devices. Using Deskhero's advanced AI capabilities, ElectroFix can automatically generate suggested replies based on previous tickets, knowledge base articles, and other relevant data. This has significantly reduced the time taken to respond to customer queries, improving customer satisfaction.
Deskhero's AI also enhances the search results in the knowledge base. When a customer or a support agent searches for information, the AI uses OpenAI Embeddings to find the most relevant content from various sources, including uploaded files like policies, manuals, presentations, and scraped website data. This has made it easier for customers to find the information they need, reducing the number of support tickets.
ElectroFix also uses Deskhero's AI to manage their ticketing system more efficiently. The AI can categorize and prioritize tickets based on their content, ensuring that urgent and complex issues are addressed first. This has improved the overall efficiency of their support team.
Furthermore, ElectroFix leverages Deskhero's REST API to integrate their existing systems with the platform. This allows them to automate various tasks, such as creating tickets from emails or updating the knowledge base from their internal documentation.
Overall, Deskhero's advanced AI capabilities have enabled ElectroFix to provide faster and more accurate support to their customers, while also making their support team more efficient.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to generate suggested replies. These suggestions are then sent through OpenAI's ChatGPT to ensure they are coherent and appropriate.
How does Deskhero's AI enhance search results?
When a search is performed, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from various sources. This includes previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does ElectroFix use Deskhero's REST API?
ElectroFix uses Deskhero's REST API to integrate their existing systems with the platform. This allows them to automate various tasks, such as creating tickets from emails or updating the knowledge base from their internal documentation.
* This article provides an example of how a fictive company in the Electronics Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
