Sunshine Elementary School prides itself on maintaining open and effective communication with parents. To manage the high volume of inquiries and requests, they implemented Deskhero. The platform's user groups and ticket management features allow them to categorize and prioritize tickets effectively.
The school uses Deskhero's custom email domains feature to maintain a professional image in their communications. They also upload all their policy documents, manuals, and event details to Deskhero. The platform's AI capabilities use OpenAI Embeddings to understand these documents and suggest appropriate responses to parent inquiries.
Deskhero's AI also enhances the search results in the knowledge base, making it easy for parents to find relevant information. This has significantly reduced the number of tickets raised, as parents can find answers to their queries in the knowledge base itself.
Using Deskhero's website scraping feature, the school keeps the knowledge base updated with the latest information from their website. This ensures that parents always receive the most current and accurate information.
With Deskhero, Sunshine Elementary School has improved its communication with parents, reduced response times, and increased parent satisfaction.
How does Deskhero help Sunshine Elementary School maintain a professional image in their communications?
Deskhero allows Sunshine Elementary School to use custom email domains for their communications, which helps maintain a professional image.
How does Deskhero's AI suggest responses to parent inquiries?
Deskhero's AI uses OpenAI Embeddings to understand the content of the school's policy documents, manuals, and event details. It then suggests appropriate responses to parent inquiries based on this understanding.
How does Deskhero keep the knowledge base updated with the latest information from the school's website?
Deskhero uses a website scraping feature to extract the latest information from the school's website and update the knowledge base accordingly.
* This article provides an example of how a fictive company in the Elementary Schools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
