Starlight Elementary School receives a large volume of inquiries from parents about various topics. Managing these inquiries was becoming a challenge until they implemented Deskhero. The platform's kanban board and ticket management features allow them to efficiently track and respond to these tickets.
The school uploads all their policy documents, manuals, and presentations to Deskhero. The platform's AI capabilities leverage OpenAI Embeddings to understand these documents. When a parent raises a query related to any of these documents, Deskhero suggests an appropriate response based on the information in the uploaded files.
Deskhero's AI also enhances the search results in the knowledge base. Parents can easily find relevant articles generated from Word, PowerPoint, or PDF files. This feature has significantly reduced the number of tickets raised, as parents can find answers to their queries in the knowledge base itself.
Additionally, the school uses Deskhero's website scraping feature to keep the knowledge base updated with the latest information from their website. This ensures that parents always receive the most current and accurate information.
With Deskhero, Starlight Elementary School has improved its helpdesk efficiency, reduced response times, and enhanced parent satisfaction.
How does Deskhero help Starlight Elementary School track and respond to tickets?
Deskhero provides a kanban board and ticket management features that allow Starlight Elementary School to efficiently track and respond to tickets.
How does Deskhero's AI suggest responses to parent inquiries?
Deskhero's AI uses OpenAI Embeddings to understand the content of the school's policy documents, manuals, and presentations. It then suggests appropriate responses to parent inquiries based on this understanding.
How does Deskhero keep the knowledge base updated with the latest information from the school's website?
Deskhero uses a website scraping feature to extract the latest information from the school's website and update the knowledge base accordingly.
* This article provides an example of how a fictive company in the Elementary Schools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
