EmailMaster has a vast customer base that often requires assistance with various issues ranging from technical glitches to understanding the best practices for email marketing. The company uses Deskhero's ticket management system to handle these requests efficiently. However, the real game-changer has been the integration of Deskhero's advanced AI capabilities.
With the AI feature, EmailMaster leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helps the support team to find relevant content quickly and accurately, reducing the time spent on each ticket.
Deskhero's AI also generates suggested replies based on the context of the customer's query. This not only speeds up the response time but also ensures consistency in the quality of support provided. The AI is continuously learning and improving from each interaction, making the system more efficient over time.
Furthermore, the AI-enhanced comprehensive search bar has made it easier for the support team to find the information they need. It has significantly reduced the time spent on searching for solutions, allowing the team to focus more on the customers.
Overall, Deskhero's AI capabilities have transformed EmailMaster's customer support operations, making them more efficient and effective.
How does Deskhero's AI improve the efficiency of the customer support team?
Deskhero's AI improves efficiency by leveraging OpenAI Embeddings from various sources to find relevant content quickly and accurately. It also generates suggested replies based on the context of the customer's query, speeding up response time and ensuring consistent quality.
Does the AI in Deskhero learn and improve over time?
Yes, the AI in Deskhero is continuously learning and improving from each interaction, making the system more efficient over time.
How does the AI-enhanced search bar benefit the support team?
The AI-enhanced search bar makes it easier for the support team to find the information they need. It reduces the time spent on searching for solutions, allowing the team to focus more on the customers.
* This article provides an example of how a fictive company in the Email List Brokers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
