ListGenie has a comprehensive knowledge base that includes articles generated from Word, PowerPoint, PDF files, and scraped website data. However, accessing the right information at the right time was a challenge for the customer support team. With Deskhero's advanced AI capabilities, this process has become significantly more efficient.
The AI system leverages OpenAI Embeddings from the knowledge base and other resources to find relevant content quickly. This has reduced the time spent on searching for information and increased the productivity of the support team.
Moreover, Deskhero's AI generates suggested replies based on the context of the customer's query. This not only speeds up the response time but also maintains a high standard of support quality. The AI is continuously learning from each interaction, enhancing its performance over time.
Additionally, the AI-enhanced comprehensive search bar has made it easier for the support team to find the information they need. It has significantly reduced the time spent on searching for solutions, enabling the team to focus more on the customers.
Overall, with Deskhero's AI capabilities, ListGenie has been able to improve their knowledge base access and provide better customer support.
How does Deskhero's AI improve knowledge base access?
Deskhero's AI improves knowledge base access by leveraging OpenAI Embeddings from various sources to find relevant content quickly and accurately. This reduces the time spent on searching for information and increases the productivity of the support team.
Does the AI in Deskhero generate suggested replies?
Yes, Deskhero's AI generates suggested replies based on the context of the customer's query. This speeds up the response time and maintains a high standard of support quality.
How does the AI-enhanced search bar benefit the support team?
The AI-enhanced search bar makes it easier for the support team to find the information they need. It reduces the time spent on searching for solutions, enabling the team to focus more on the customers.
* This article provides an example of how a fictive company in the Email List Brokers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
