MailWizards handles a large volume of customer queries daily. To manage these effectively, the company uses Deskhero's ticket management system. The integration of Deskhero's advanced AI capabilities has taken their customer support to the next level.
The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content quickly. This has significantly reduced the time spent on each ticket, improving the overall efficiency of the support team.
Deskhero's AI also generates suggested replies based on the context of the customer's query. This not only speeds up the response time but also ensures consistency in the quality of support provided. The AI is continuously learning and improving from each interaction, making the system more efficient over time.
Furthermore, the AI-enhanced comprehensive search bar has made it easier for the support team to find the information they need. It has significantly reduced the time spent on searching for solutions, allowing the team to focus more on the customers.
Overall, Deskhero's AI capabilities have revolutionized MailWizards' customer support operations, making them more efficient and effective.
How does Deskhero's AI improve the efficiency of the customer support team?
Deskhero's AI improves efficiency by leveraging OpenAI Embeddings from various sources to find relevant content quickly and accurately. It also generates suggested replies based on the context of the customer's query, speeding up response time and ensuring consistent quality.
Does the AI in Deskhero learn and improve over time?
Yes, the AI in Deskhero is continuously learning and improving from each interaction, making the system more efficient over time.
How does the AI-enhanced search bar benefit the support team?
The AI-enhanced search bar makes it easier for the support team to find the information they need. It reduces the time spent on searching for solutions, allowing the team to focus more on the customers.
* This article provides an example of how a fictive company in the Email List Brokers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
