MediAid receives a high volume of customer queries daily, ranging from appointment scheduling to inquiries about medical procedures. With Deskhero's AI capabilities, the company has been able to automate the process of generating suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation.
The AI system also enhances the search results by leveraging OpenAI Embeddings from the aforementioned sources. This has made it easier for the support team to find relevant information quickly, thereby improving response times and customer satisfaction.
Deskhero's website scraping feature has also proved beneficial for MediAid. The company's website contains a wealth of information about its services, which the AI system can scrape and use to enhance its knowledge base. This has further improved the accuracy of the suggested replies and search results.
Moreover, MediAid has been able to customize the platform to suit its specific needs. For example, it has created custom fields for patient information and used the user groups feature to categorize its support team based on their areas of expertise.
Overall, Deskhero's advanced AI capabilities have enabled MediAid to provide a higher level of customer service, while also reducing the workload of its support team.
How has Deskhero's AI system improved MediAid's response times?
The AI system generates suggested replies and enhances search results, making it easier for the support team to find relevant information quickly. This has significantly improved response times.
How does MediAid use Deskhero's website scraping feature?
MediAid uses the website scraping feature to enhance its knowledge base. The AI system scrapes information from the company's website and uses it to improve the accuracy of the suggested replies and search results.
How has Deskhero helped MediAid customize its customer support operations?
MediAid has used Deskhero's features like custom fields and user groups to customize the platform to suit its specific needs. This has enabled the company to provide a higher level of customer service.
* This article provides an example of how a fictive company in the Emergency Medical Care and Treatment Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
