UrgentCare Plus deals with a multitude of customer queries each day, from insurance coverage questions to emergency procedure details. By leveraging Deskhero's AI capabilities, they have automated the generation of suggested replies based on previous tickets, knowledge base articles, and uploaded files such as policies, manuals, and presentations.
The AI system also improves the search results by using OpenAI Embeddings from these sources. This enables the support team to locate pertinent information swiftly, improving response times and customer satisfaction.
Deskhero's website scraping feature is another tool that UrgentCare Plus finds invaluable. The company's website is a rich source of information about its services, which the AI system scrapes and uses to enhance its knowledge base. This further improves the precision of the suggested replies and search results.
Additionally, UrgentCare Plus has tailored the platform to meet its unique requirements. For instance, it has created custom fields for patient data and utilized the user groups feature to categorize its support team based on their areas of specialization.
In summary, Deskhero's advanced AI capabilities have empowered UrgentCare Plus to deliver superior customer service, while also lightening the load on its support team.
How has Deskhero's AI system enhanced UrgentCare Plus's response times?
The AI system generates suggested replies and improves search results, enabling the support team to locate relevant information swiftly. This has greatly enhanced response times.
How does UrgentCare Plus utilize Deskhero's website scraping feature?
UrgentCare Plus uses the website scraping feature to enhance its knowledge base. The AI system scrapes information from the company's website and uses it to improve the precision of the suggested replies and search results.
How has Deskhero assisted UrgentCare Plus in customizing its customer support operations?
UrgentCare Plus has leveraged Deskhero's features like custom fields and user groups to tailor the platform to its unique requirements. This has enabled the company to deliver superior customer service.
* This article provides an example of how a fictive company in the Emergency Medical Care and Treatment Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
