MediAid's customer support team was struggling with the increasing volume of support tickets and the complexity of queries. The team needed a solution that could help them manage and respond to these tickets more efficiently.
With Deskhero, MediAid was able to structure their data lists, manage tickets effectively, and use custom fields and email domains to personalize their customer interactions. The platform's Kanban board provided a visual overview of the ticket status, helping the team prioritize and manage their workload better.
Deskhero's advanced AI capabilities were a game-changer for MediAid. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to tickets.
Moreover, Deskhero's comprehensive search bar, powered by AI, enhanced the search results, making it easier for the support team to find relevant information quickly. The AI also generated knowledge base articles from Word, PowerPoint, and PDF files, further enriching the information available to the team.
Overall, Deskhero's AI capabilities have helped MediAid improve their customer support efficiency, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
What is the benefit of using Deskhero's AI capabilities?
Deskhero's AI capabilities can help improve customer support efficiency, reduce response times, and enhance customer satisfaction. It can also help in managing and prioritizing support tickets effectively.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, enriching the information available to the support team.
* This article provides an example of how a fictive company in the Emergency medical services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
